IT System Team Lead

We’re seeking a hands-on and forward-thinking System Team Leader to drive operational excellence across Cato’s global IT infrastructure. In this role, you will lead a team of skilled System Administrators, ensuring efficient delivery of IT services, robust infrastructure performance, and alignment with security, compliance, and SLA standards. The ideal candidate is a strong technical leader who thrives on problem-solving, innovation, and continuous improvement—capable of balancing day-to-day operations with long-term strategic initiatives.

Responsibilities:

• Lead and mentor System Administrators, managing priorities, workload, and professional development.

• Oversee the installation, configuration, maintenance, and troubleshooting of IT services across corporate and R&D lab environments.

• Manage cloud applications and services, including Microsoft 365, Intune, AWS, Azure, and endpoint security solutions.

• Take end-to-end ownership of incidents and projects, ensuring timely escalation, proactive stakeholder communication, and follow-through to completion.

• Identify operational gaps, anticipate risks, and independently drive improvements that prevent recurring issues.

• Monitor and optimize network performance, availability, utilization, and Quality of Service (QoS).

• Maintain compliance with corporate security standards and applicable regulatory requirements.

• Improve operational efficiency through scripting, APIs, workflow automation, and AI-assisted IT operations.

• Track SLA attainment, service availability, resolution times, and backlog health; use these measures to prioritize improvements and strengthen service reliability.

Requirements:

• At least five years of System Administration experience, including three years in a managerial or leadership role (must).

• Proven expertise in Windows, macOS, and Linux environments and administration best practices (must).

• Extensive hands-on experience with routing, switching, firewalls, and VPN solutions (must).

• Demonstrated experience managing hybrid-cloud infrastructure (must).

• Ability to automate IT operations using Bash, Python, or PowerShell (must).

• Familiarity with AI-assisted IT operations, API integrations, and workflow automation platforms (advantage).

• Excellent written and verbal communication skills in Hebrew and English.

• Availability for on-call duty and urgent response outside regular working hours in case of critical outages (must).

Personal Skills:

• Strong leadership and interpersonal skills, with clear communication and accountability.

• Analytical and creative problem-solving, with the initiative to identify opportunities and deliver measurable improvements.

• Ability to manage competing priorities and projects while maintaining ownership through completion.

• A structured, resilient approach under pressure and a commitment to continuous learning.

• Approachable, hands-on manager and a true team player, fostering collaboration, trust, and open communication.