Information Technology Manager

We are looking for an experienced, hands-on IT Infrastructure & Operations Manager to join our growing team.

In this role, you will lead and manage the company's IT infrastructure and operations across multiple sites, ensuring reliable, secure, and efficient IT services.

This position combines technical expertise, operational ownership, and vendor management, with an opportunity to strengthen and develop our IT infrastructure as the company continues to grow.

• Manage and maintain the company's IT infrastructure, including networks, endpoints, Microsoft 365, cloud services, and core IT systems.
• Ensure system reliability, performance, and security through ongoing monitoring, maintenance, updates, backups, and endpoint protection.
• Manage secure remote access solutions, including VPN connectivity, MFA, and access controls.
• Ensure consistent IT infrastructure, connectivity, and support across multiple company sites.
• Manage outsourced IT service providers, including help desk, infrastructure, and network support, ensuring high service levels and timely issue resolution.
• Oversee IT vendors, contracts, and budgets.
• Manage user accounts, permissions, and access rights, including employee onboarding and offboarding processes.
• Maintain and improve information security practices and support compliance with ISO 13485 and ISO 27001 requirements, in collaboration with the CISO and internal stakeholders.
• Support business continuity, disaster recovery, and IT infrastructure improvement initiatives.

Reports to

Sr. Director

Requirements

• At least 5 years of experience in IT Infrastructure and Operations, including previous experience in an IT management or team leadership role – Must.
• Strong hands-on technical expertise in Microsoft 365, cloud environments, networking, VPN, firewalls, endpoint management, and IT infrastructure – Must.
• Proven experience managing external IT service providers and vendors – Must.
• Excellent communication and interpersonal skills, with a strong service-oriented approach and the ability to explain technical concepts to non-technical stakeholders.
• Ability to work independently, prioritize effectively, and manage multiple projects simultaneously.

Advantages

• Experience working in a regulated environment, preferably in the medical device industry, with familiarity with ISO 13485 and ISO 27001.
• Relevant academic degree or professional certifications in IT, Microsoft technologies, networking, or information security.